We've put together a short video to help answer your most common questions! If you'd prefer to read an answer, please look for your question below:

 

How long does shipping take?

    Once your order has shipped, orders within the US usually take 1-5 working days to arrive, and international orders are dependent on which shipping option chosen at checkout. Please note that international packages can often get held up in customs and be subject to further delays, which we have no control over. You will receive tracking once your order has been dispatched - if there's no movement after 20 working days for international delivery, please get in touch.

    How long does it take to dispatch my order?

    Depending on how busy our warehouse is (they are people, after all!), orders can take 1 to 2 working days to be dispatched, occasionally they can have orders sent out same day. Should you need an order to arrive by a certain date, please let us know as soon as you can. During the sale our dispatch time can go up to 3-4 working days, regardless of whether you purchased a sale item or not.

    Can I cancel my order?

    As our orders begin being processed within 15 minutes of being placed (in order to make sure orders are sent out asap) it’s sometimes difficult for us to pull an order from the system. Make sure you tell us as soon as you can if you’d like to cancel an order, and we’ll do our best to pull it from the warehouse system.

    Can you cover my shipping cost if I want to return/exchange an item?

    Large companies have made free returns the norm, however this is still a huge cost for a small business to undertake. We’d rather not raise our prices to cover these costs, so unfortunately we don’t offer a free returns service or cover return shipping costs for returns and exchanges. We do send out exchanged items for free of charge.

    Do you ship to my country?

    We ship wherever USPS/UPS can deliver, so the likelihood is: yes!

    Why don’t you make bras in X size?

    As a small brand, each new bra is a significant investment, even if it’s a size we already stock. The ethical manufacturing, fitting process and photographing of an item is heavy with up-front costs, even more so for a new size, which requires a whole new set of patterns and components. We also need to create a certain amount of each size, to keep the costs affordable and make enough of a profit to allow cashflow for the next round of stock. Once the item arrives with us, we also have to consider the costs of warehousing and shipping the stock. If we aren’t certain that a bra size will sell, we could be stuck with lots of bras that aren’t selling and are actively costing us money to house!
    However we are one of the only, if not the only, small UK brand that has taken the plunge and created a Curve/Plus Size collection. That’s 22 new bra sizes across 5 sets, not taking into account the 4 new brief sizes across 9 sets – a huge amount of new sizes and stock for a small company.
    We take these risks because we listen to our customers and (hopefully) future customers, and the support that we are given from you allows us to create more!
    If you are currently sized out of our range, please fill in this form to let us know more details.

    Will you restock?

    Normally we prefer to bring fresh styles every few months, which also helps with stock flow. Stock takes at least 3-4 months to be manufactured, and we need to order a certain amount of each item (see above!), so we cannot just easily whip up a size that is out of stock. If you see something you like, it’s best to grab it in your size while you can!

    Do you have a boutique?

    Unfortunately we don’t at the moment, we are just online. We do have stockists all over the world, though, which you can find on the stockist page. Want to see Playful Promises in your local boutique? Tell them about us!

    Can I model for you?

    Our photoshoots are pricey and incredibly important to the success of a style, therefore we have to make sure we select our models very carefully. Usually we book models from an agency, but occasionally we may book an independent model. The best thing to do is to email a link to your full portfolio (including lingerie shots that aren't highly retouched) to info@playfulpromises.com so we can take a look.


    Size Guide
    We want your Playful Promises purchases to fit perfectly. Please see our guide below for measuring and sizing information. This website is in US sizing.
    For our Corset size guide, please click here

     

    Bra Guide

    UK
    US FR EU AU
    28DD 28DD/E 75E 60E 6DD
    28E 28DDD/F 75F 60F 6E
    28F 28G 75G 60G 6F
    28FF 28H 75H 60H 6FF
    28G 28I 75J 60J 6G
    30DD 30DD/E 80E 65E 8DD
    30E 30DDD/F 80F 65F 8E
    30F 30G 80G 65G 8F
    30FF 30H 80H 65H 8FF
    30G 30I 80J 65J 8G
    32A 32A 85A 70A 10A
    32B 32B 85B 70B 10B
    32C 32C 85C 70C 10C
    32D 32D 85D 70D 10D
    32DD 32DD/E 85E 70E 10DD
    32E 32DDD/F 85EF 70F 10E
    32F 32G 85G 70G 10F
    32FF 32H 85H 70H 10FF
    32G 32I 85J 70J 10G
    32GG 32J 85K 70K 10GG
    32H 32K 85L 70L 10H
    34A 34A 90A 75A 12A
    34B 34B 90B 75B 12B
    34C 34C 90C 75C 12C
    34D 34D 90D 75D 12D
    34DD 34DD/E 90E 75E 12DD
    34E 34DDD/F 90F 75F 12E
    34F 34G 90G 75G 12F
    34FF 34H 90H 75H 12FF
    34G 34I 90J 75J 12G
    34GG 34J 90K 75K 12GG
    34H 34K 90L 75L 12H
    36A 36A 95A 80A 14A
    36B 36B 95B 80B 14B
    36C 36C 95C 80C 14C
    36D 36D 95D 80D 14D
    36DD 36DD/E 95E 80E 14DD
    36E 36DDD/F 95F 80F 14E
    36F 36G 95G 80G 14F
    36FF 36H 95H 80H 14FF
    36G 36I 95J 80J 14G
    36GG 36J 95K 80K 14GG
    36H 36K 95L 80L 14H
    38B 38B 100B 85B 16B
    38C 38C 100C 85C 16C
    38D 38D 100D 85D 16D
    38DD 38DD/E 100E 85E 16DD
    38E 38DDD/F 100F 85F 16E
    38F 38G 100G 85G 16F
    38FF 38H 100H 85H 16FF
    38G 38I 100J 85J 16G
    38GG 38J 100K 85K 16GG
    38H 38K 100L 85L 16H
    40C 40C 105C 90C 18C
    40D 40D 105D 90D 18D
    40DD 40DD/E 105E 90E 18DD
    40E 40DDD/F 105F 90F 18E
    40F 40G 105G 90G 18F
    40FF 40H 105H 90H 18FF
    40G 40I 105J 90J 18G
    42C 42C 110C 95C 20C
    42D 42D 110D 95D 20D
    42DD 42DD/E 110E 95E 20DD
    42E 42DDD/E 110F 95F 20E
    42F 42G 110G 95G 20F
    42FF 42H 110H 95H 20FF
    42G 42I 110J 95J 20G
    44C 44C 115C 100C 22C
    44D 44D 115D 100D 22D
    44DD 44DD/E 115E 100E 22DD
    44E 44DDD/F 115F 100F 22E
    44F 44G 115G 100G 22F
    44FF 44H 115H 100H 22FF
    44G 44I 115J 100J 22G

    For more info about how our DD+ bras fit compared to similar styles in other brands, please visit our blog

    Lingerie & Clothing

    UK US EU AU
    8 4 36 8
    10 6 38 10
    12 8 40 12
    14 10 42 14
    16 12 44 16
    18 14 46 18
    20 16 48 20
    22 18 50 22
    24 20 52 24
    26 22 54 26
    28 24 56 28

     

    Body Measurements

    US Size Hips (CM) Waist (CM) Bust (CM) Hips (IN) Waist (IN) Bust (IN)
    4 89 65 83 36 26.5 34
    6 94 70 88 38 28.5 36
    8 99 75 93 40 30.5 38
    10 104 80 98 42 32.5 40
    12 109 85 103 44 34.5 42
    14 116 92 111 45.7 36.3 43.7
    16 123 99 118 48.5 39 46.5
    18 130 106 125 51.2 41.8 49.3
    20 137 113 132 54 44.5 52
    22 144 120 139 56.7 47.2 54.7
    24 151 127 146 59.4 50 57.5